For Trading Cards, buyers have a shortened time frame to request a return when the item doesn't match the listing.Coverage for items inspected through Authenticity Guarantee. Exclusions and special coverage when the item doesn't match the listing.Exclusions and special coverage when an item isn't received.Motor vehicles, including recreational vehicles, aircraft and boats (see eBay Vehicle Protection - opens in new window or tab)Īdditional exclusions and special coverage, including items with limited coverage.Industrial equipment and heavy machinery (see eBay Business Equipment Purchase Protection).Digital content, Intangible goods, Non-fungible tokens (NFTs) including physical items combined with or attached to NFTs.Real Estate, Websites, Businesses for Sale.Items paid for where any part of the payment was completed outside of eBay (such as bank transfer, cash, money orders, escrow services).eBay gift card or eBay voucher or eBay Bucks.If the purchase was completed on, you must meet the requirements specified in this policy, including taking action within the required time frames, even if the item was listed on a different eBay siteĮligible payment methods, excluded items, additional exclusionsĮligible for coverage, when paid via eBay checkout:.You are responsible for delivering the item that was described in the listing, honoring your stated return policy, and providing a resolution when a buyer reports a problem with an order.You may not seek resolution for the same issue by another resolution methodĪs a seller, for transactions where eBay Money Back Guarantee applies:.The item may not be an excluded item or subject to any additional exclusions and.You must meet the requirements specified in this policy, including taking action within the required time frames.You must complete and pay for your purchase on using an eligible payment method at checkout.The seller doesn't fulfill their return policy as stated in the listingĪs a buyer, for your transaction to be eligible for eBay Money Back Guarantee:.The item arrives broken, damaged, or faulty.The item received by the buyer doesn't match the listing, for example:.Help a buyer with an item that hasn't arrivedĬoverage, eligibility requirements, and exclusions.Get help with an item that hasn't arrived.Need to report a problem or not sure about the next steps?
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